FAQ
In the News
worries_thumbnail dont_let_worries
1. What is Tune Protect Travel Insurance by AirAsia ?
Tune Protect Travel Insurance by AirAsia is especially designed by Minan Property And Casualty Insurance Company Limited with your needs in mind.

2. What is my insurance coverage under the Tune Protect Travel Insurance by AirAsia program?
For One Way , please click here.

For Return please click here.

* Coverage varies depending on your plan. Please consult the Tune Protect Travel Insurance by AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel Insurance by AirAsia enforce an age limit?
Yes, the Guest must be at least 2 years old and not exceed 75 years of age to qualify for Tune Protect Travel Insurance by AirAsia .

4. Do I need a medical examination to apply for any of the Tune Protect Travel Insurance by AirAsia policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel Insurance by AirAsia, except claims arising from the approved Pre-Existing Medical Conditions. Please see FAQ 1.5 for more information.

5. Can I still buy Tune Protect Travel Insurance by AirAsia if I have a Pre-existing Condition?
Yes, however, Tune Protect Travel Insurance by AirAsia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase Tune Protect Travel Insurance by AirAsia.

6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel Insurance by AirAsia policies.

7. Can I amend my Tune Protect Travel Insurance by AirAsia ?
If AirAsia amend your information of your flight, please send the update Travel Itinerary and other Proof material to us to ask for the update before at least three working days.

8. Can I cancel my Tune Protect Travel Insurance by AirAsia ?
If you would like to cancel your Tune Protect Travel Insurance by AirAsia because your flight was cancelled, please send us the "Cancel Tune Protect Travel Insurance by AirAsia Application" at least three working days before the departure date. You must also include your scanned ID card or passport, policy No., the reason of the cancelling, your bank account, and signature. The form is not accepted if we receive if after the departure date.

9. Do I need to modify my Tune Protect Travel Insurance by AirAsia policy since it is showing first name before the surname?
No. Because AirAsia is a foreign company, the order of the name is following international name convention. As long as the spelling is consistent with passport, the policy is consider valid.

10. Do I need to amend my Tune Protect Travel Insurance by AirAsia policy if I wrongly key in the identification no?
No. If the customer wrongly entered the identification no, the system will generate a number based on the date of birth. It will not affect the customer’s identification.

11. Is Tune Protect Travel Insurance by AirAsia premium refundable?
If we have accepted your Cancel Application ,the full amount of the premium will be paid in your bank account. But if we cancel your policy base on your asking update the policy for your information or AirAsia booking, we will pay the update policy instead of your premium of original policy.

12. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

13. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

14. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Protect Travel Insurance by AirAsia policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

15. What happens to my Tune Protect Travel Insurance by AirAsia Comprehensive if AirAsia reschedules my Return Flight to a later date?
Your Tune Protect Travel Insurance by AirAsia is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

16. How can I differentiate the Tune Protect Travel Insurance by AirAsia plan that I have purchased?
Your Tune Protect Travel Insurance by AirAsia plan is based on your paid premium. Please click here.

17. How do I derive the cost per person for Tune Protect Travel Insurance by AirAsia if my purchase of the is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows:
(Total Premium) * divided by (Number of Persons) **


* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e must be at least 2 years old and not exceeding 75 years of age.


18. Where can I obtain the full terms and conditions of my Tune Protect Travel Insurance by AirAsia ?
The Full Terms and Conditions of your Tune Protect Travel Insurance by AirAsia can be found in our Policy Wording section.

clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.