FAQ
In the News
worries_thumbnail dont_let_worries
1. Who provides my Tune Insure AirAsia Travel Protection insurance cover?
Tune Insure AirAsia Travel Protection is especially designed by AirAsia through PT Asuransi Dayin Mitra Tbk with your needs in mind.

2. What is my insurance coverage under the Tune Insure AirAsia Travel Protection program?

Your coverage shall include the following if you are an AirAsia or AirAsia Guest traveling under the Tune Insure AirAsia Travel Protection:

Personal accident, trip cancellation, loss or damage of baggage and personal effects, flight/ common conveyance delay, trip interuption, accidental medical reimbursement and evacuation/ repatriation expenses.*

* Coverage varies depending on your plan. Please consult the Tune Insure AirAsia Travel Protection Product Description and Policy Wording for a full description of the terms, conditions and exclusions of cover.


3. Does Tune Insure AirAsia Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Insure AirAsia Travel Protection.

4. Do I need a medical examination to apply for any of the Tune Insure AirAsia Travel Protection policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Insure AirAsia Travel Protection. Please see FAQ 1.5 for more information.

5. Can I still buy Tune Insure AirAsia Travel Protection if I have a Pre-existing Condition?
Yes, however, Tune Insure AirAsia Travel Protection has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase Tune Insure Travel Protection.


6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Insure AirAsia Travel Protection policies.

7. Can I amend my Tune Insure AirAsia Travel Protection?
The Tune Insure AirAsia Travel Protection cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Insure AirAsia Travel Protection?
You may not cancel your Tune Insure AirAsia Travel Protection.

9. Is Tune Insure AirAsia Travel Protection premium refundable?
Tune Insure AirAsia Travel Protection premium is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Insure Comprehensive Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your Tune Insure Comprehensive Travel Protection is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Insure AirAsia Travel Protection plan that I have purchased?
Your Tune Insure AirAsia Travel Protection plan is based on your paid premium.
Example:

Plan Type Rate (Online) Premium
Tune Insure One Way- Domestic IDR 20,000
Tune Insure One way- Worldwide (Non Fly Thru) IDR 40,000
Tune Insure One way- Worldwide (Fly Thru) IDR 55,000
Tune Insure Return- Domestic IDR 45,000
Tune Insure Return- Worldwide (Non Fly Thru) IDR 85,000
Tune Insure Return- Worldwide (Fly Thru) IDR 110,000
Plan Type Rate (Offline) Premium
Tune Insure One Way- Domestic IDR 30,000
Tune Insure One way- Worldwide (Non Fly Thru) IDR 50,000
Tune Insure One way- Worldwide (Fly Thru) IDR 65,000
Tune Insure Return- Domestic IDR 55,000
Tune Insure Return- Worldwide (Non Fly Thru) IDR 95,000
Tune Insure Return- Worldwide (Fly Thru) IDR 120,000


15. How do I derive the cost per person for Tune Insure AirAsia Travel Protection if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows:
(Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.


16. Where can I obtain the full terms and conditions of my Tune Insure AirAsia Travel Protection?
The Full Terms and Conditions of your Tune Insure AirAsia Travel Protection can be found in our Policy Wording and Product Description section respectively.

clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.