FAQ
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39. How can I claim my outpatient accidental medical expenses under the Tune Insure AirAsia Travel Protection program?
You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's terms and conditions..

40. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
Yes, you can claim for your sickness-related medical expenses under our Return International Plans when you are traveling internationally on AirAsia X.

Regional and Domestic Plans only cover you for accident-related medical expenses.

41. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Insure AirAsia Travel Insurance?
No, cover for claims arising from confiscation by authorities is excluded.

42. How do I file a claim?
Your Tune Insure AirAsia Travel Protection will be underwritten by Tune Insurance Malaysia Berhad. Please download the Claim Form here and upon completion, please fax and mail the completed form and claim supporting documents to the fax number and address stated in the Claim Form.

43. How long does it take before my claims are processed?
Your claims will be processed within 30 working days after you have submitted all the required documents.

44. What is the time limit for me to file a claim?
All claims must be submitted to Tune Insurance Malaysia Berhad within 30 days after the occurrence of the event together with the supporting documents.

45. What shall I do if I disagree with a claim decision made?
Tune Insure AirAsia Travel Protection will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Tune Insurance Malaysia Berhad.

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