Tune Protect Travel Insurance by AirAsia
AirAsia Lifestyle Travel Protection
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39. If I need treatment for an illness during my trip, can I claim for medical, hospital or any other related expenses?
Yes, you can claim for your sickness-related medical expenses under our Return Regional/International Plans when you are traveling with AirAsia.

Please refer to our Policy Wording for a full description of the terms, conditions and exclusions of cover.

40. If the Customs Department were to confiscate anything from me, could I make a claim under the Tune Protect Travel Insurance by AirAsia?
No, cover for claims arising from confiscation by authorities is excluded.

41. How do I file a claim?
We encourage you to submit your claim online with just 3 simple steps. Please click here to submit your claim.

42. How long does it take before my claims are processed?
Your claims will be processed within 30 working days after you have submitted all the required documents.

43. What is the time limit for me to file a claim?
All claims must be submitted to Tune Insurance Malaysia Berhad within 30 days after the occurrence of the event together with the supporting documents.

44. What shall I do if I disagree with a claim decision made?
Tune Protect Travel Insurance by AirAsia will advise you in writing of your rights to appeal the claim decision and the procedures for filing an appeal with Tune Insurance Malaysia Berhad.

45. I am not a resident of Malaysia. How do I get my claim reimbursement?
You may opt to receive your reimbursement via bank draft or telegraphic transfer. Kindly be advised that any cost, charges and/or fees in relation to overseas bank remittance and/or issuance of bank draft in respect of the settlement of your claim shall be borne solely by you.

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