FAQ
Tune Insure AirAsia Travel Protection
AirAsia Lifestyle Travel Protection
In the News
worries_thumbnail dont_let_worries
25. Am I still covered by Tune Insure AirAsia Travel Protection if I catch a connecting flight to a different destination?
Under Tune Insure AirAsia Travel Protection, air travel coverage is only limited to AirAsia flights.

26. If a natural disaster hit the country I'm just about to visit, if I had cover under an Tune Insure AirAsia Travel Insurance policy, could I cancel my Journey and make a claim?
No, Tune Insure AirAsia Travel Protection does not cover any voluntary trip cancellation due to natural disaster. Please refer to the full terms and conditions for more details.

27. When does my Tune Insure AirAsia Travel Protection coverage begin?
The Return-Trip Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plan commences when you check-in for your AirAsia Departure Flight and terminate when you have arrived at the flight terminal of your AirAsia destination.


28. Does Tune Insure AirAsia Travel Protection cover Sports and other similar activities?
No, Tune Insure AirAsia Travel Protection does not cover sports and other similar activities. Please refer to the full terms and conditions for more details.

29. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

30. Does my Baggage & Personal Effects Benefit cover theft?
Yes, Tune Insure AirAsia Travel Protection covers theft and damage due to attempted theft as long as it occurs during your scheduled flight with AirAsia.

31. What kind of benefits do I get with Tune Insure AirAsia Travel Protection?
Yes, loaned items are covered under the Tune Insure AirAsia Travel Insurance policies, subject to the applicable terms, conditions and exclusions. For example, video camera equipment must accompany you as personal cabin baggage, and must not be left unattended in a public place. We regard these items as 'personal effects'. Any claim arising must first be made under the owner's insurance, if applicable.*

32. Are gifts and articles purchased during the Journey covered?
Yes they are covered under the Tune Insure AirAsia Travel Insurance policies, subject to the terms, conditions and exclusions in the Policy Wording.

33. Would a suitcase shipped home early to save costs on excess baggage be covered under the Tune Insure AirAsia Travel Insurance?
No, any unaccompanied luggage is not covered unless transported by the carrier with whom you are travelling and arranged in conjunction with your travel ticket.*

34. Can sum insured for baggage and personal effect cover under Tune Insure AirAsia Travel Protection be increased?
No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

35. What shall I do if I encounter an accident abroad?
Please call Tune Insure AirAsia Travel Protection's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Malaysia.

36. Can I continue with my medical treatment for injuries sustained overseas when I return home?
Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Insure AirAsia Travel Protection. Amount claimable should not exceed 10% of sum insured of Medical Reimbursement.

37. How can I claim my outpatient accidental medical expenses under the Tune Insure AirAsia Travel Protection program?
You will be reimbursed for your medical expenses incurred as a result of a covered event as stated in the policy's terms and conditions

clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.