FAQ
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25. What is my insurance coverage under the additional benefit, On Time Guarantee?
The coverage shall pay the insured up to the value of RM200 for delay greater than 2 (two) hours of scheduled departure time caused solely by Carrier Operator/ AirAsia Group.

• Coverage is not extended for accompanying infant if the Insured Person has purchased the protection herein provided.

26. Am I still covered by Tune Insure AirAsia Travel Protection if I catch a connecting flight to a different destination?
Under Tune Insure AirAsia Travel Protection, air travel coverage is only limited to AirAsia flights. For the Return Cover Plans, the coverage for the period commencing upon arrival until departure only applies within the original country of destination on an AirAsia flight.

27. If a natural disaster hit the country I'm just about to visit, if I had cover under an Tune Insure AirAsia Travel Insurance policy, could I cancel my Journey and make a claim?
No, Tune Insure AirAsia Travel Protection does not cover any voluntary trip cancellation due to natural disaster. Please refer to the full terms and conditions for more details.

28. What kind of benefits do I get with Tune Insure AirAsia Travel Protection?
Please visit the section in our Policy Wording and Benefits for more detailed information about the benefits available under the Tune Insure AirAsia Travel Protection program. The following is a summary of the benefits:

Personal Accident
Provides you and your loved ones monetary compensation if you are involved in an accident with fatal or serious injuries.

Baggage and Personal Effects
Reimburses you up to RM1,500.00 under the Domestic and Regional Plans or RM5,000.00 for International Plans if your luggage is lost or damaged.

Baggage Delay
Baggage Delay Pays RM200 per 6 hour delay period from the time of arrival up to RM 400 (Domestic / Regional Plan) and RM 800 (International Plan)

Flight Cancellation
Pays up to the total costs of your AirAsia flight for Domestic and Regional Plans or up to RM5,000.00 for International Plans if you are required to cancel or shorten your trip due to serious sickness, serious injury of insured or death of an immediate family member or hospitalization of insured .

Accidental Medical Reimbursement
Available only under the Return Cover for Domestic or Regional Destinations, you will be reimbursed on your medical bills up to RM20,000.00 if you are involved in an accident during your trip and require medical attention.

Medical Expenses Reimbursement
Reimbursement of medical expenses incurred due to accident or sickness during trip up to RM 175,000 (International Return plan only)

Evacuation and Repatriation Expenses
Available under the Domestic / Regional Plans (Return cover) if you are involved in an accident while traveling and are required to be brought home to your loved ones.

Available under the International Return Plan if you are involved in an accident while traveling and are required to be brought home to your loved ones.

Mortal Remains Repatriation
Reimbursement of expenses incurred due to accidental death or sickness

Flight Delay
Compensates you for the time lost up to RM1,050 if your flight is delayed. 24-hour Emergency Medical Assistance
Provides you with a 24-hour Emergency Assistance Line.

Flight Curtailment
Available only under the Return-Trip Plan, you will be reimbursed if you are required to curtail your trip to return directly to Malaysia due to:
 * Hospitalization as a result of a serious accidental bodily injury
 * Emergency Medical Evacuation
 * Death of Insured Person's Immediate Family Member
 * Hospitalisation of Insured Person's Immediate Family Member which requires the presence of the Insured Person

Note: All benefits are subject to the terms and conditions of the Tune Insure AirAsia Travel Protection insurance policy.


29. When does my Tune Insure AirAsia Travel Protection coverage begin?
The Return-Trip Plans commence when you check-in for your AirAsia Departure Flight and terminate when you have reached the flight terminal on your AirAsia Return Flight.

The One-Way Plans commence when you check-in for your AirAsia Departure Flight and terminate when you have arrived at the flight terminal of your AirAsia destination.


30. Does Tune Insure AirAsia Travel Protection cover Sports and other similar activities?
No, Tune Insure AirAsia Travel Protection does not cover sports and other similar activities. Please refer to the full terms and conditions for more details.

31. Can I cancel my flight for any reason and get a refund through my Trip Cancellation Benefit?
The Trip Cancellation Benefit is only applicable for the reasons stated in the policy's terms and conditions.

The reasons include unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member. Pre-existing Conditions are not covered.

32. Does my Baggage & Personal Effects Benefit cover theft?
Yes, Tune Insure AirAsia Travel Protection covers theft and damage due to attempted theft as long as it occurs during your scheduled flight with AirAsia.

33. What kind of benefits do I get with Tune Insure AirAsia Travel Protection?
Yes, loaned items are covered under the Tune Insure AirAsia Travel Insurance policies, subject to the applicable terms, conditions and exclusions. For example, video camera equipment must accompany you as personal cabin baggage, and must not be left unattended in a public place. We regard these items as 'personal effects'. Any claim arising must first be made under the owner's insurance, if applicable.*

34. Are gifts and articles purchased during the Journey covered?
Yes they are covered under the Tune Insure AirAsia Travel Insurance policies, subject to the terms, conditions and exclusions in the Policy Wording.

35. Would a suitcase shipped home early to save costs on excess baggage be covered under the Tune Insure AirAsia Travel Insurance?
No, any unaccompanied luggage is not covered unless transported by the carrier with whom you are travelling and arranged in conjunction with your travel ticket.*

36. Can sum insured for baggage and personal effect cover under Tune Insure AirAsia Travel Protection be increased?
No, there is no option under the policies to increase the cover provided for baggage, or any of the other benefits.

37. What shall I do if I encounter an accident abroad?
Please call Tune Insure AirAsia Travel Protection's 24-hour Emergency Medical Service number: 603-7628-3630 or +603-7841-5770.

It is important that you call this number for more details before you take any action. As for outpatient treatment, please retain all original receipts and claim them upon your return to Malaysia.

38. Can I continue with my medical treatment for injuries sustained overseas when I return home?
Yes, you can continue your treatment as long as the initial treatment is received during the trip and all expenses are incurred within 30 days after the expiry of your Tune Insure AirAsia Travel Protection. Amount claimable des not exceed 10% ofsum insured of Medical Reimbursement.

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