FAQ
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1. Who provides my Tune Insure AirAsia Travel Protection insurance cover?
Tune Insure AirAsia Travel Protection is specially designed by AirAsia through Tune Insurance Malaysia Berhad with your needs in mind.

2. What is my insurance coverage under the Tune Insure AirAsia Travel Protection program?

• Tune Insure One Way Trip Travel Insurance includes cover for flight cancellation, missed flight connection, baggage and personal effects, Baggage Delay * and personal accident benefit. For a full list of the benefits, click here

• Tune Insure Return Trip Travel Insurance includes cover for overseas medical expenses, additional expenses and emergency medical evacuation, flight cancellation, missed flight connection, baggage and personal effects, flight delay, personal liability, as well as a personal accident benefit. For a full list of the benefits click here

• Please consult the Tune Insure AirAsia Travel Insurance Policy Wording for a full description of the terms, conditions and exclusions of cover.

* New benefits applicable on / after 27 Apr 2012


3. Does Tune Insure AirAsia Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Insure AirAsia Travel Protection.

4. Do I need a medical examination to apply for any of the Tune Insure AirAsia Travel Insurance policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Insure AirAsia Travel Insurance, except claims arising from the approved Pre-Existing Medical Conditions. Please see FAQ 5 for more information.

5. Can I still buy Tune Insure AirAsia Travel Protection if I have a Pre-existing Condition?
Yes, however, Tune Insure AirAsia Travel Protection has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments 90 days before you purchase Tune Insure AirAsia Travel Protection.

6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Insure AirAsia Travel Insurance policies.

7. Can I amend my Tune Insure AirAsia Travel Protection?
The Tune Insure AirAsia Travel Protection cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Insure AirAsia Travel protection?
You may not cancel your Tune Insure AirAsia Travel Protection.

9. Is Tune Insure AirAsia Travel Protection premium refundable?
Tune Insure AirAsia Travel Protection is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Insure Return Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your Tune Insure AirAsia Travel Protection Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Insure AirAsia Travel Protection plan that I have purchased?
Your Tune Insure AirAsia Travel Protection plan is based on your paid premium. Example:

Plan Rates
Plan Online Offline
Tune Insure One-Way Cover Domestic RM7.50 RM10.50
Tune Insure One-Way Cover Regional RM10.50 RM13.50
Tune Insure One-Way Cover International RM18.00 RM21.00
Tune Insure Return Cover Domestic RM18.00 RM21.00
Tune Insure Return Cover Regional RM23.00 RM26.00
Tune Insure Return Cover International (1-10 Days) RM34.00 RM37.00
Tune Insure Return Cover International (11-30 Days) RM54.00 RM57.00


15. How do I derive the cost per person for Tune Insure AirAsia Travel Protection if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.

16. Where can I obtain the full terms and conditions of my Tune Insure AirAsia Travel Protection?
The Full Terms and Conditions of your Tune Insure AirAsia Travel Protection can be found in our Policy Wording and Benefits section respectively.

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