FAQ
Tune Insure AirAsia Travel Protection
AirAsia Lifestyle Travel Protection
In the News
worries_thumbnail dont_let_worries
1. Who provides my Tune Insure AirAsia Travel Protection insurance cover?
Tune Insure AirAsia Travel Protection is specially designed by AirAsia through Tune Insurance Malaysia Berhad with your needs in mind.

2. What is my insurance coverage under the Tune Insure AirAsia Travel Protection program?
You may refer to Tune Insure AirAsia Travel Insurance Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Insure AirAsia Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Insure AirAsia Travel Protection.

4. Do I need a medical examination to apply for any of the Tune Insure AirAsia Travel Insurance policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Insure AirAsia Travel Insurance, except claims arising from the approved Pre-Existing Medical Conditions. Please see FAQ 5 for more information.

5. Can I still buy Tune Insure AirAsia Travel Protection if I have a Pre-existing Condition?
Yes, however, Tune Insure AirAsia Travel Protection has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments 90 days before you purchase Tune Insure AirAsia Travel Protection.

6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Insure AirAsia Travel Insurance policies.

7. Can I amend my Tune Insure AirAsia Travel Protection?
The Tune Insure AirAsia Travel Protection cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel or transfer my Tune Insure AirAsia Travel protection?
You may not cancel or transfer your Tune Insure AirAsia Travel Protection.

9. Is Tune Insure AirAsia Travel Protection premium refundable?
Tune Insure AirAsia Travel Protection is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Insure Return Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your Tune Insure AirAsia Travel Protection Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Insure AirAsia Travel Protection plan that I have purchased?
Your Tune Insure AirAsia Travel Protection plan is based on your paid premium. Please click here.

15. How do I derive the cost per person for Tune Insure AirAsia Travel Protection if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.

16. What is Inbound Travel Protection?
Inbound Travel Protection is specially designed by AirAsia for passengers departing from Korea, Nepal, Taiwan or Sri Lanka into Malaysia. This travel protection is underwritten by Tune Insurance Malaysia Berhad with your needs in mind.

For the full Schedule of Benefits, please click here.


clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.