FAQ
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17. How do I purchase Tune Insure AirAsia Travel Protection?
You can purchase Tune Insure AirAsia Travel Protection online while you are booking your flight/s on airasia.com or through Web Check-in, Manage My Booking, or at any of our offline counters in Malaysia.

18. Can I purchase Tune Insure AirAsia Travel Protection after I make my flight booking?
Yes, Tune Insure AirAsia Travel Protection is made available in Manage My Booking, during Web Check In or at any of our offline counters in Malaysia.

19. Why is Tune Insure not available during my flight purchase, Web Check In or Manage My Booking?
Tune Insure is only available for flights departing from Malaysia, Thailand, Indonesia, Singapore, Macau, Hong Kong, Australia, China, Cambodia, Philippines, Laos, Vietnam, New Zealand & Japan. It could also be that you have already purchased Tune Insure in either your flight purchase, Web Check In, through Manage My Booking or at any of our sales counters. Please check your AirAsia travel Itinerary to confirm so.

20. Can I purchase Tune Insure AirAsia Travel Protection if I am not a resident of Malaysia?
You can purchase Tune Insure AirAsia Travel Protection even if you are not a Malaysian and/or do not live in Malaysia as long as you have purchased a ticket from AirAsia or AirAsia X for flights departing from Malaysia or any cities within Malaysia.

21. If I am travelling with my friend, do we both need to buy separate travel insurance policies?
Yes, you both need to buy separate policies.

22. How do I purchase Tune Insure AirAsia Travel Protection for my accompanying infant?
If you purchase Tune Insure AirAsia Travel Protection, your accompanying infant aged from 9 days to 2 years is covered for Personal Accident benefit up to 10% of sum insured.. But the name of the infant is required once it is acknowledged that an infant is on board with the Insured Adult.

23. Can I purchase Tune Insure AirAsia Travel Protection if I am traveling for more than 30 days?
Tune Insure Return Trip Travel Insurance is available for trips of between 1-10 days and 11-30 days. If you travel more than 30 days, coverage will end on the 31st day after the first departure date. Coverage for trips longer than 30 days is not available at this time.

24. Can I purchase Tune Insure AirAsia Travel Protection One Way coverage if I purchased a return flight ticket?
No, your Tune Insure AirAsia Travel Protection plan is based on your AirAsia Travel Itinerary, if you've purchased a return ticket, Tune Insure will cover you for that particular return trip.

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