This Privacy notice aims to answer your questions about the sources and kinds of information AirAsia Insure collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and the option to limit our sharing of this data with AirAsia Insure’s authorized third parties.
This Privacy notice is applicable to all users of AirAsia Insure’s website @ www.airasia.com regardless of the intention and without limitation to Travel Reservations, Corporate Sales, Marketing Research, and Customer Relations/Service.
To ensure that we successfully process your booking and to effectively manage our business, we collect and maintain personal information about you. We collect customer information from many sources for the purposes of understanding current or new demands, meeting these demands as well as to provide and personalize our services. The means of information collection, among others, are as following:
From you; when you voluntarily provide to us or to third party service provider(s) engaged by us;
From your browser; when you visit our website and your browser interacts with us;
From other sources and related links in connection with providing your transportation and/or accommodation needs and services;
The personal information we collect about you may include but not limited to the following:
Name, addresses and telephone numbers
Email addresses, fax numbers and mobile numbers
Flight information or details
Credit / Charge card number(s), including associated billing address(es) and expiration date(s)
Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs
Passport number, nationality and country of residence
Use of products and services such as self-service devices, flight status notification and online check-in
Personal information provided via survey, contest, competition or other marketing research efforts
Personal information provided to customer-service representatives to research and resolve issues or questions or lodging complain
Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
We also collect your information when you make or send job application via our official website @ www.airasia.com.
With the latest creation of our very own Corporate Blog, we would collect your information when you choose to sign up with us for the purpose of creating a profile under your control, leave comment or to generally use the Blogsphere except viewing / reading a blog. Information that would be collected by us includes but not limited to your personal identifiable information, contact details and email address.
Use of information collection
Generally, we use your information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is alteration / change of flight schedule, we will use information provided by you while making your reservation through our official website @ www.airasia.com, our call centre, our sales counter, to contact and notify you of the alteration / change. In addition to this, your information will be used for the purposes of accounting (billing and auditing), immigration, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
In employment scenario, we would use information that you voluntarily provide to compare against the job specification / criteria we are seeking / intending to employ.
Whenever required by law, we will disclose your information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly. Further, we may also use or disclose your information as permitted by law to protect the rights or property of AirAsia Insure, our customers, our website, or its users. We may also disclose your information, whether in part or in full, to our contracted or authorized companies such as our data processors.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realize this business aim, we will from time to time appoint, authorize or contract with strategic business partner. Your information will be disclosed to these business partners, authorized or contracted third party, service providers or advertisers to make available promotions, offers, products or services, which may not belong to us. However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services that you selected or marked as interested through our member profile will be shared with the respective business partners, service providers or third parties.
In the circumstances set out in this policy where AirAsia Insure passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by AirAsia Insure if not better. This does not apply where we are required by law to pass your information to a third party.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Sharing of information collected
Personal information we collect from you may be disclosed to:
our bank for authorization of transaction and for payment
relevant third parties eg. booking agents and hotels
authorized government bodies if legally required to do
AirAsia Insure does not sell or rent any personal information you provide on our web site to any other parties. AirAsia Insure may share anonymous and/or aggregated information about all our users with third parties.
Children under 13 years old
AirAsia Insure does not collect or maintain information directly from those under 13 years old. If you are under 13 years old, please do not provide your name and address or other contact details or personal identifiable information of any kind whatsoever.
Information of children under the age of 13 would only be collected to facilitate online bookings of flight or room reservation. Such information should only and would normally be provided by the parent or guardian of someone under 13 years old. In addition, only limited information of the child such as name, age, date of birth, traveling document, would be collected by AirAsia Insure.
If you are a Parent of Guardian of someone under 13 years old who has provided us information without your knowledge and consent, you may request that we remove this information by contacting us at online feedback form.
Correction/updating personal information
The instructions to do this are clearly outlined in every piece of promotional material issued by AirAsia Insure.
By joining the AirAsia Insure email update service, you expressed your agreement for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list via our website.
Contests & surveys
From time-to-time AirAsia Insure may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (e.g. name and address).
We use this information to update contest participants, notify contest winners, and award prizes and improve the site experience for our Customers where information would be collected in anonymous survey basis.
We often use a third party service provider to conduct these surveys or contests; these companies are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Our online reservation system resides on a secure server that encrypts your purchase information using Secure Socket Layers. We use all reasonable endeavours to protect personal information from loss, misuse and alteration. Only authorized employees and agents, who are under appropriate confidentiality obligations, will have access to your personal information. However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
This enables our system to recognize your browser and remember your passenger names and billing information so that you won't have to retype it. The address and passenger information is saved to your hard drive by the AirAsia Insure web server. This information can only be accessed by the AirAsia Insure web server; Internet users and other companies cannot access this information. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
For security reasons, your credit card number is not saved. You must type the credit card number each time you make a purchase.
We also utilize cookies to track the effectiveness of online advertising. This information is treated confidentially and will not be shared with anyone outside of AirAsia Insure. AirAsia Insure will only use this information to make informed decisions with regard to the purchase of online advertising. This enables AirAsia Insure to maintain low costs and low fares for you, our Customers.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to AirAsia.com. This software does not enable us to capture any personally identifying information.
Use of pixels
In order to understand how our customers interact with the emails and the content that we send, we use pixels in the email in order to understand who has opened the message. In order to provide our content in the most interesting way, we may also use pixels to learn whether you can receive emails in text or html form.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
In using the AirAsia Insure web site, you consent to the collection and use of this information by AirAsia Berhad in the ways described above (which may change from time to time) unless and until you inform us to the contrary by following the instructions contained in our website.