FAQ
In the News
worries_thumbnail dont_let_worries
1. Who provides my AirAsia Insure Travel Protection insurance cover?
AirAsia Insure Travel Protection is especially designed by Asia Insurance Co Ltd with your needs in mind.

2. What is my insurance coverage under the AirAsia Insure Travel Protection program?
Your coverage shall include the following if you are an AirAsia or AirAsia Guest traveling under the AirAsia Insure Travel Protection:

Personal accident, trip cancellation, travel delay, loss or damage of personal effects, accidental medical expenses and evacuation/ repatriation expenses.*

* Coverage varies depending on your plan. Please consult the AirAsia Insure Travel Protection Product Description and Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does AirAsia Insure Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for AirAsia Insure Travel Protection.

4. Do I need a medical examination to apply for any of the AirAsia Insure Travel Protection policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under AirAsia Insure Travel Protection. Please see FAQ 1.5 for more information.

5. Can I still buy AirAsia Insure Travel Protection if I have a Pre-existing Condition?
Yes, however, AirAsia Insure Travel Protection has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase AirAsia Insure Travel Protection.

6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the AirAsia Insure Travel Protection policies.

7. Can I amend my AirAsia Insure Travel Protection?
The AirAsia Insure Travel Protection cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my AirAsia Insure Travel protection?
You may not cancel your AirAsia Insure Travel Protection.

9. Is AirAsia Insure Travel Protection premium refundable?
AirAsia Insure Travel Protection premium is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. What do I do if I did not receive or lost my Certificate of Insurance?
Your AirAsia Insure Travel Protection was successfully processed if it is reflected on the Confirmation Page and in your AirAsia Itinerary. To get a copy, simply e-mail us your Policy Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase and E-mail Address at enquiry.mo@airasiainsure.com

13. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your AirAsia Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

14. What happens to my AirAsia Insure Comprehensive Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your AirAsia Insure Comprehensive Travel Protection is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

15. What kind of benefits do I get with AirAsia Insure Travel Protection?
Please visit the section in our Product Descriptions and Policy Wordings or more detailed information about the benefits available under the AirAsia Insure Travel Protection program.

The following is a Summary of the Benefits:

a. Personal Accident
Provides you and your loved ones monetary compensation if you are involved in an accident with fatal or serious injuries.

b. Baggage and Personal Effects
Reimburses you up to MOP3, 000.00 if your luggage is lost or damaged.

c. Flight Cancellation
Pays up to the total costs of your AirAsia flight if you are required to cancel your trip due to sickness, injury or loss of an immediate family member.

d. Accidental Medical Reimbursement
Available only under the Return Plan, you will be reimbursed on your medical bills up to MOP40,000.00 if you are involved in an accident during your trip and require medical attention.

e.Evacuation and Repatriation Expenses
Available only under the Return Plan if you are involved in an accident while traveling and are required to be brought home to your loved ones.

f. 24-hour Emergency Medical Assistance
Provides you a 24-hour Emergency Assistance Line.

g. Trip Curtailment
Available only under Return Plan, you will be reimbursed if you are required to curtail your trip to return directly to Macau due to:

* Hospitalization as a result of a serious accidental bodily injury
* Emergency Medical Evacuation
* Death of Insured Person's immediate Family Member
* Hospitalization of Insured Person's immediate Family Member which requires the presence of the Insured Person

Note : All benefits are subject to the Full Terms and Conditions of the AirAsia Insure Travel Protection insurance policy.

16. How do I derive the cost per person for AirAsia Insure Travel Protection if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary ** Subject to Age Limit Condition i.e must be at least 9 days old and not exceeding 75 years of age.

17. Where can I obtain the full terms and conditions of my AirAsia Insure Travel Protection?
The Full Terms and Conditions of your AirAsia Insure Travel Protection can be found in our Policy Wordings and Product Descriptions section respectively.

clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.