How To Make a Claim

For AK/PQ Flights - Your underwriter is Asia Insurance (Philippines) Corporation

1. Click the Download button to download the claim form.

2. Fill in the form and make sure you have all the supporting documents that we require.

3. Mail the completed form and all your supporting documents (original unless otherwise stated) to:

ASIA INSURANCE (Philippines) Corporation
Manilla Office
15/F Tytana Plaza Building,
Plaza Lorenzo Ruiz, Binondo,
Manila, Philippines.
Tel: (032) 241-5201
Fax: (032) 243 3216


For Z2 Flights - Your underwriter is Insurance Company of North America (ACE Insurance)
Claim Procedure

At ACE Insurance, we always strive to process claims as quickly as possible.
To avoid delay and ensure your claims are handled efficiently:

a. All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.
b. Download the Claim Form and follow the simple and detailed instructions for the benefit you would like to claim against.
c. Collate and attach your proof of loss documentation.
d. Email the completed claim form and proof of loss documentation to
e. ACE Insurance will process your claims within 5 to 10 working days following the receipt of all claims requirements.
f. For questions about your claim, please contact ACE Insurance via email at
   or by calling the ACE Customer Care Hotline at (+632) 849-6000.


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