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AirAsia Insure Travel Protection  
1. Who provides my AirAsia Insure Travel Protection insurance cover?
AirAsia Insure Travel Protection is especially designed by AirAsia through EQ Insurance Company Limited with your needs in mind.
2. What is my insurance coverage under the AirAsia Insure Travel Protection program?
AirAsia Insure Travel Protection (One-Way Plan) includes cover for trip cancellation, flight delay, baggage and personal effects, baggage delay; it also includes a personal accident benefit. For a full list of the benefits, click here.

AirAsia Insure Travel Protection (Return-Trip Plan) includes cover for trip cancellation / curtailment, emergency medical evacuation, flight delay, flight cancellation, baggage and personal effects, baggage delay, personal liability, as well as a personal accident benefit. For a full list of the benefits click here.

• Please consult the AirAsia Insure Travel Insurance Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does AirAsia Insure Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for AirAsia Insure Travel Protection.
4. Do I need a medical examination to apply for any of the AirAsia Insure Travel Insurance policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under AirAsia Insure Travel Protection. Please see FAQ No. 5 for more information.
5. Can I still buy AirAsia Insure Travel Protection if I have a Pre-existing Condition?
Yes, however, AirAsia Insure Travel Protection has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase AirAsia Insure Travel Protection.
6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the AirAsia Insure Travel Protection policies.
7. Can I amend my AirAsia Insure Travel Protection?
The AirAsia Insure Travel Protection cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.
8. Can I cancel my AirAsia Insure Travel protection?
AirAsia Insure Travel Protection is non-cancellable and non-transferable.
9. Is AirAsia Insure Travel Protection premium refundable?
AirAsia Insure Travel Protection premium is non-refundable.
10. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.
11. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your AirAsia Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.
12. What happens to my AirAsia Insure Return Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your AirAsia Insure Travel Protection (Return-Trip Plan) is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.
13. How can I differentiate the AirAsia Insure Travel Protection plan that I have purchased?
Your AirAsia Insure Travel Protection plan is based on your paid premium. Example:

Plan Rates Per Guest
AirAsia Insure Travel Protection (One-Way Plan) S$6.00
AirAsia Insure Travel Protection (Return-Trip Plan) S$12.00


Plan Rates (Offline) Online Premium + Admin Fee Premium
AirAsia Insure Travel Protection (One-Way Plan) S$6.00 + S$3.00 S$9.00
AirAsia Insure Travel Protection (Return-Trip Plan) S$12.00 + S$3.00 S$15.00

14. How do I derive the cost per person for AirAsia Insure Travel Protection if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.
15. Where can I obtain the full terms and conditions of my AirAsia Insure Travel Protection?
The Full Terms and Conditions of your AirAsia Insure Travel Protection can be found in our Policy Wording and Benefits section respectively.
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