FAQ
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1. Who provides my Tune Protect Travel Insurance by AirAsia insurance cover?
Tune Protect Travel Insurance by AirAsia is especially designed by AirAsia through EQ Insurance Company Limited with your needs in mind.

2. What is my insurance coverage under the Tune Protect Travel Insurance by AirAsia program?
For One Way Travel Protection, please click here.

For Return Travel Protection please click here.

* Coverage varies depending on your plan. Please consult the Tune Protect Travel Insurance by AirAsia Policy Wording for a full description of the terms, conditions and exclusions of cover.

3. Does Tune Protect Travel Insurance by AirAsia enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Protect Travel Insurance by AirAsia.

4. Do I need a medical examination to apply for any of the Tune Protect Travel Insurance by AirAsia Travel Insurance policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel Insurance by AirAsia. Please see FAQ No. 5 for more information.

5. Can I still buy Tune Protect Travel Insurance by AirAsia if I have a Pre-existing Condition?
Yes, however, Tune Protect Travel Insurance by AirAsia has exclusions on Pre-existing Conditions as stated in the policy's Full Terms and Conditions.

"Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that required medical treatments before you purchase Tune Protect Travel Insurance by AirAsia.


6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel Insurance by AirAsia policies.

7. Can I amend my Tune Protect Travel Insurance by AirAsia?
The Tune Protect Travel Insurance by AirAsia cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Protect Travel Insurance by AirAsia?
Tune Protect Travel Insurance by AirAsia is non-cancellable and non-transferable.

9. Is Tune Protect Travel Insurance by AirAsia premium refundable?
Tune Protect Travel Insurance by AirAsia premium is non-refundable.

10. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

11. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Protect Travel Insurance by AirAsia policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

12. What happens to my Tune Protect Travel Insurance by AirAsia Return Travel Protection if AirAsia reschedules my Return Flight to a later date?
Your Tune Protect Travel Insurance by AirAsia (Return-Trip Plan) is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.
13. How can I differentiate the Tune Protect Travel Insurance by AirAsia plan that I have purchased?
Your Tune Protect Travel Insurance by AirAsia plan is based on your paid premium. Please click here for more information.
14. How do I derive the cost per person for Tune Protect Travel Insurance by AirAsia if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.


15. Where can I obtain the full terms and conditions of my Tune Protect Travel Insurance by AirAsia?
The Full Terms and Conditions of your Tune Protect Travel Insurance by AirAsia can be found in our Policy Wording and Benefits section respectively.

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