ACCEPTABLE USE POLICY / WEBSITE DISCLAIMER
Thank you for visiting Tune Protect Travel Insurance by AirAsia’s website - www.tuneprotect.com/airasia. This Website is owned and operated by Tune Protect Travel Insurance by AirAsia.
Your use of this Website is subject to your agreeing to be bound by and to comply with this Acceptable Use Policy (“Policy”). If you do not agree with the Policy you should exit from this Website instantly.
Copyright / Trademarks
This Website and the content herein, including flight schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations, logos and information regarding the status of Tune Protect Travel Insurance by AirAsia flights, etc. are proprietary to Tune Protect Travel Insurance by AirAsia or its content suppliers. You may use this Website and the content only for personal and non-commercial purposes subject to applicable copyright laws.
All trade marks, trade names, service marks (whether registered or unregistered) and logos in this Website are owned by Tune Protect Travel Insurance by AirAsia or their respective owners and must not be used or modified in any way without obtaining the prior written consent of Tune Protect Travel Insurance by AirAsia.
This Website and the products, technology and processes contained herein may be the subject of other intellectual property rights owned by Tune Protect Travel Insurance by AirAsia or by third parties. No licence is granted in respect of such intellectual property rights other than as set out in this Policy. Your use of this Website must not in any way infringe the intellectual property rights of any person.
False, inaccurate, misleading, unlawful, harmful, threatening, abusive, tortuous, harassing, defamatory, libelous, invasive of another’s privacy, vulgar, profane, sexually oriented/suggestive/explicit, obscene, racially or ethnically offensive or otherwise objectionable.
Violates any laws, third party rights, or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party.
Constitutes advertising or promotion, junk mail, spamming, chain letters or any other form of unauthorized solicitation. Links that connect to commercial websites will not be considered unauthorized solicitations unless the link or the website content appears to be intended as a means of solicitation as determined by Tune Protect Travel Insurance by AirAsia in its sole discretion.
Contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage or limit the functioning of any software or hardware.
Provides any non-public information about Tune Protect Travel Insurance by AirAsia or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of Tune Protect Travel Insurance by AirAsia employees and any of the users or participants of the Services.
Intentionally interferes with the operation of any of the Services included in this Website without limitation, mail or ‘post’ bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks.
Impersonates any person or entity, including Tune Protect Travel Insurance by AirAsia employees or forges any TCP-IP packet header, email header or any part of a message header. This prohibition does not include the use of aliases or anonymous remailers.
Attacks or insults another.
Suggests or encourages illegal activity.
Email, Fax and Other Forms of Electronic Communication
When you have requested for the itinerary or other flight-related documents to be sent to you by email, fax or other forms of electronic communication (including mobile messages), failure to receive it does not constitute an unsuccessful booking. A booking is deemed successful and complete after payment has been made and confirmed. In the event of any dispute, the booking in the Tune Protect Travel Insurance by AirAsia database is the primary record of carriage, and will prevail.
Tune Protect Travel Insurance by AirAsia is not responsible for the delivery of any electronic communication. If you have any queries regarding your booking, please Click here to submit an online feedback form, Check & Change function or your travel agent.
This Website may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided for user’s reference and convenience only. Tune Protect Travel Insurance by AirAsia does not operate, control or endorse in any respect such External Sites or their content. User assumes sole responsibility for use of these External Sites and are therefore, advised to examine the terms and conditions of those External Sites carefully.
You must not link to this Website without obtaining the prior written approval of Tune Protect Travel Insurance by AirAsia. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of Tune Protect Travel Insurance by AirAsia is an infringement of Tune Protect Travel Insurance by AirAsia’s intellectual property rights.
When you book flights or access your Member Login information, a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this Website. Although Tune Protect Travel Insurance by AirAsia would use its best endeavor to ensure security, Tune Protect Travel Insurance by AirAsia makes no warranty in respect of the strength or effectiveness of that encryption and Tune Protect Travel Insurance by AirAsia is not and shall not be held responsible for events arising from unauthorised access of the information you provide.
The content on this Website are provided on an “as is” and “as available” basis. You therefore agree that you use this Website and the services provided herein at your sole risk. Tune Protect Travel Insurance by AirAsia, its officers, directors, employees, partners and suppliers disclaim:
all warranties or representations of any kind regarding this Website, its operations or the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any information, content or material included herein.
to the fullest extent permitted by applicable laws, all conditions and warranties, express and implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose or non-infringement;
all liability to you or anyone else for any direct, indirect, special, consequential or punitive loss or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to, data), incurred or suffered in connection with the use or inability to use this Website whether based in contract, tort or otherwise even if we are informed of their possibility;
all liability to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or an external site. You must take your own precautions to ensure that whatever you select for use from this Website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
Our Terms and Conditions of Carriage
The booking and carriage of guests and baggage is subject to the Terms and Conditions of Carriage and Fare Rules.
Governing Law and Venue
Please note that you are solely responsible for maintaining the confidentiality of your Tune Protect Travel Insurance by AirAsia member account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on the Blog under your account or password.
This blog is not intended as a mode for visitors to get answers from Tune Protect Travel Insurance by AirAsia on any issues. It is intended as a means to exchange ideas, observations and solutions. Any comments relating to Tune Protect Travel Insurance by AirAsia flights and other services will not be displayed. The Blog will not act as a substitute for contacting Tune Protect Travel Insurance by AirAsia’s Guest Support Services or Tune Protect Travel Insurance by AirAsia’s Call Centre.
The views and statements of Tune Protect Travel Insurance by AirAsia employees who use the Blog are theirs alone and do not represent an official company position.
You grant to Tune Protect Travel Insurance by AirAsia and its designees a perpetual, irrevocable, worldwide, non-exclusive, sub-licensable, and royalty free license to use all or any part of any ideas, expression of ideas, inventions, or other materials you submit, including, without limitation, feedback, comments, documents, suggestions and/or proposals (collectively, ‘Contributions’) to the Blog without restrictions, notice and compensation to you or any third party.
The license shall include, without limitation, the irrevocable right to rerecord or modify any audio tracks or visual images you provide, reproduce, prepare derivative works, combine with other works, alter, translate, distribute, download, link to or from, transmit, advertise, market, make, have made, display, perform, and/or license the Contributions or any part or parts thereof, and all rights therein, in the name of Tune Protect Travel Insurance by AirAsia, or its designees throughout the world in perpetuity in any and all media now or hereafter known.
You agree that Contributions you submit are:
original and accurate and
By submitting a Contribution, you acknowledge and agree that Tune Protect Travel Insurance by AirAsia and its designees may create on their own or obtain through submissions to the Blog or otherwise ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals that may be similar or identical to the Contributions you submit through the Blog or other channels and means. You hereby waive any and all claims you may have had, may have, and/or may have in the future, arising out or relating to the fact or contention that the ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals accepted, reviewed and/or used by Tune Protect Travel Insurance by AirAsia and its designees may be similar to your Contributions.
You hereby release and agree to hold harmless Tune Protect Travel Insurance by AirAsia, its subsidiaries, affiliated entities, employees, directors, officers, attorneys, agents, joint venturers, licensees and assigns and each of their respective designees (“Tune Protect Travel Insurance by AirAsia Entities”) and the users of this Blog with respect to any claims, damages, costs, losses and expenses, including reasonable attorneys’ fees, due to or arising out of:
content, including Contributions which you submit, post, transmit or make available through the Blog
your use of the Blog and the content herein including any Contributions made by any party; or
Disclaimer of third-party content
Most of the content posted to the Blog is provided by third parties like you. Such third-party content is the sole responsibility of the person originating that content. Tune Protect Travel Insurance by AirAsia does not control and is not responsible for this third party content.
You expressly understand and agree that you bear all risks associated with using or relying on that content, and you are responsible for all of your activity on the Blog and for the security of your computer system.
General Practices Regarding Use & Storage
You acknowledge that Tune Protect Travel Insurance by AirAsia may establish general practices and limits concerning use of the Blog, including without limitation the maximum number of days any uploaded Content will be retained on this Blog, the maximum disk space that will be allotted on Tune Protect Travel Insurance by AirAsia’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Blog in a given period of time.
You agree that Tune Protect Travel Insurance by AirAsia has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Blog. You acknowledge that Tune Protect Travel Insurance by AirAsia reserves the right to log off accounts that are inactive.
Access and Interference
The Blog contains robot exclusion headers. Much of the information of the Blog is updated on a real-time basis and is proprietary or is licensed to Tune Protect Travel Insurance by AirAsia by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Blog for any purpose without our express written permission.
Additionally you agree that you will not, by or through your use of the Blog:
Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure
Interfere or attempt to interfere with the proper working of the Blog or any activities conducted on the Blog
Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Blog
Transfer your Tune Protect Travel Insurance by AirAsia member account (including feedback on the blog) and username to another party without our consent
Harvest or otherwise collect information about users, including email addresses, without their consent
Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Blog
Provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s)
Enforcement & Site Abuse
You understand and agree that the cancellation of your registration is your sole right and remedy with respect to any dispute whatsoever with Tune Protect Travel Insurance by AirAsia arising out or relating to the Blog. You can cancel your Tune Protect Travel Insurance by AirAsia member registration by contacting Tune Protect Travel Insurance by AirAsia here.
Registered users of the Blog may not allow former users whose registration or ability to use the Blog has been terminated, suspended, or cancelled to use the Blog through them.
If your registration and/or ability to use the Blog is terminated or suspended, you may not register to join the Blog again without our express written permission.