FAQ
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1. Who provides my Tune Protect Travel Insurance by AirAsia insurance cover?
Tune Protect Travel Insurance by AirAsia is especially designed by AirAsia through Tune Insurance Public Company Ltd and distributed by Permpoonsub Broker Co., Ltd. Broker License No. Wor00016/2548

2. What is my insurance coverage under the Tune Protect Travel Insurance by AirAsia program?
Your coverage shall include the following if you are an AirAsia or AirAsia Guest traveling under the Tune Protect Travel Insurance by AirAsia:

Personal accident, trip cancellation/ curtailment, flight delay, loss or damage of baggage and personal effects, accidental medical reimbursement and evacuation/ repatriation expenses.*

* Coverage varies depending on your plan. Please consult the Tune Insure Travel Insurance Product Description and Policy Wording for a full description of the terms, conditions and exclusions of cover.


3. Does Tune Protect Travel Insurance by AirAsia enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceed 75 years of age to qualify for Tune Protect Travel Insurance by AirAsia.

4. Do I need a medical examination to apply for any of the Tune Protect Travel Insurance by AirAsia policies?
No. A medical examination is not required. However, please note that claims arising from pre-existing medical conditions are excluded under Tune Protect Travel Insurance by AirAsia. Please see FAQ 1.5 for more information.

5. Can I still buy Tune Protect Travel Insurance by AirAsia if I have a Pre-existing Condition?
Yes. "Pre-existing Condition" refers to any disease (and complications), symptom or disorder suffered by the Insured within a 24-month period preceding the effective date of the Policy which would cause an ordinary prudent person to seek diagnosis, care or treatment or cause a Physician to provide diagnosis, care or treatment.

6. Can I pay extra to cover pre-existing medical conditions?
No, there is no option to pay extra to obtain cover for pre-existing medical conditions under the Tune Protect Travel Insurance by AirAsia policies.

7. Can I amend my Tune Protect Travel Insurance by AirAsia?
The Tune Protect Travel Insurance by AirAsia cannot be changed once your Certificate of Insurance is issued even if you are postponing or extending your trip.

8. Can I cancel my Tune Protect Travel Insurance by AirAsia?
You may not cancel your Tune Protect Travel Insurance by AirAsia.

9. Is Tune Protect Travel Insurance by AirAsia premium refundable?
Tune Protect Travel Insurance by AirAsia premium is non-refundable.

10. Do I have to carry a copy of my Certificate of Insurance with me when traveling?
No, you don't need to carry a copy of your Certificate of Insurance.

11. Am I required to carry any additional documents to proof my purchase when I am traveling?
No, your purchase confirmation is printed at the bottom of your AirAsia Itinerary.

12. Where should I indicate my nominee for receiving benefits?
You don't need to indicate a nominee for your Tune Insure policy! Flight or Personal Accident benefits paid due to a fatal accident will be made to the estate of the Insured while other benefits are paid directly to the Insured.

13. What happens to my Tune Protect Travel Insurance by AirAsia Return-Trip Plan if AirAsia reschedules my Return Flight to a later date?
Your Tune Protect Travel Insurance by AirAsia Return-Trip Plan is automatically extended to cover you up to a maximum of 3 days if your Return Flight is rescheduled by AirAsia to a later date.

14. How can I differentiate the Tune Protect Travel Insurance by AirAsia plan that I have purchased?
Your Tune Protect Travel Insurance by AirAsia plan is based on your paid premium. Kindly refer to the plan rates.

15. How do I derive the cost per person for Tune Protect Travel Insurance by AirAsia if my purchase of the Travel Protection is for more than one person under the same Travel Itinerary?
You may calculate the cost per person as follows: (Total Premium) * divided by (Number of Persons) **

* Please refer to your Travel Itinerary
** Subject to Age Limit Condition i.e. must be at least 9 days old and not exceeding 75 years of age.


16. Where can I obtain the full terms and conditions of my Tune Protect Travel Insurance by AirAsia?
The Full Terms and Conditions of your Tune Protect Travel Insurance by AirAsia can be found in our Policy Wording and Benefits section respectively.

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