FAQ
In the News
worries_thumbnail dont_let_worries
1. Who provides my Tune Protect Travel Insurance by AirAsia cover?
Tune Protect Travel Insurance by AirAsia is especially designed by ACE Insurance Co., Ltd. In-conjunction with Air Asia, with your needs in mind.

This program is only exclusively available via airasia.com for flights originating from Vietnam.


2. What is my insurance coverage under the Tune Protect Travel Insurance by AirAsia program?

Your coverage shall include the following if you are an AirAsia, Indonesia AirAsia or Thai Air Asia Guest traveling under the Tune Protect Travel Insurance by AirAsia : Flight cancellation/delay; Loss of baggage/personal effects; Personal accident. For Return Cover Plan, Flight curtailment, Accidental medical reimbursement, Evacuation and Repatriation expenses shall be added.

3. How do I purchase Tune Protect Travel Insurance by AirAsia ?
You can purchase Tune Protect Travel Insurance by AirAsia while you are booking your flights on airasia.com.

4. Can I purchase Tune Protect Travel Insurance by AirAsia if I am not a resident of Vietnam?
You can purchase Tune Protect Travel Insurance by AirAsia even if you are not a Vietnamese and/or do not live in Vietnam as long as you are an AirAsia, Indonesia AirAsia, or Thai Air Asia Guest flying out of Vietnam.

5. Does Tune Protect Travel Insurance by AirAsia enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceeding 75 years of age to qualify for Tune Protect Travel Insurance by AirAsia .

Infants between 9 days to 24 months old traveling with an Insured Adult are covered for free! A name is not required as long as it is acknowledged that an infant is on board with the Insured Adult. The Infant's benefit is 10% of the Personal Accident Limit.


6. Can I purchase Tune Protect Travel Insurance by AirAsia if I am traveling for more than 30 days?
All Return Plans for Tune Protect Travel Insurance by AirAsia are valid up to 31 days from the Departure Date.

7. Am I still covered by Tune Protect Travel Insurance by AirAsia if I catch a connecting flight to a different destination?
Under Tune Protect Travel Insurance by AirAsia , air travel coverage is only limited to AirAsia, Thai Air Asia and Indonesia AirAsia flights. For the Return Cover Plan, the coverage for the period commencing upon arrival until departure only applies within the original country of destination on an AirAsia or Thai AirAsia or Indonesia Air Asia flight.

clear_mess_thumbnail We clear your mess
When life gets a little sticky – we have your back.
got_question_thumbnail Got a question?
Need help with your claim submission or getting
your Certificate of Insurance? Just shoot.