FAQ
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1. Who provides my AirAsia Insure Travel Protection cover?
AirAsia Insure Travel Protection is especially designed by ACE Insurance Co., Ltd. In-conjunction with Air Asia, with your needs in mind.

This program is only exclusively available via airasia.com for flights originating from Vietnam.


2. What is my insurance coverage under the AirAsia Insure Travel Protection program?

Your coverage shall include the following if you are an AirAsia, Indonesia AirAsia or Thai Air Asia Guest traveling under the AirAsia Insure Travel Protection: Flight cancellation/delay; Loss of baggage/personal effects; Personal accident. For Return Cover Plan, Flight curtailment, Accidental medical reimbursement, Evacuation and Repatriation expenses shall be added.

3. How do I purchase AirAsia Insure Travel Protection?
You can purchase AirAsia Insure Travel Protection while you are booking your flights on airasia.com.

4. Can I purchase AirAsia Insure Travel Protection if I am not a resident of Vietnam?
You can purchase AirAsia Insure Travel Protection even if you are not a Vietnamese and/or do not live in Vietnam as long as you are an AirAsia, Indonesia AirAsia, or Thai Air Asia Guest flying out of Vietnam.

5. Does AirAsia Insure Travel Protection enforce an age limit?
Yes, the Guest must be at least 9 days old and not exceeding 75 years of age to qualify for AirAsia Insure Travel Protection.

Infants between 9 days to 24 months old traveling with an Insured Adult are covered for free! A name is not required as long as it is acknowledged that an infant is on board with the Insured Adult. The Infant's benefit is 10% of the Personal Accident Limit.


6. Can I purchase AirAsia Insure Travel Protection if I am traveling for more than 30 days?
All Return Plans for AirAsia Insure Travel Protection are valid up to 31 days from the Departure Date.

7. Am I still covered by AirAsia Insure Travel Protection if I catch a connecting flight to a different destination?
Under AirAsia Insure Travel Protection, air travel coverage is only limited to AirAsia, Thai Air Asia and Indonesia AirAsia flights. For the Return Cover Plan, the coverage for the period commencing upon arrival until departure only applies within the original country of destination on an AirAsia or Thai AirAsia or Indonesia Air Asia flight.

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